Print to PDF issue in Adobe Acrobat Writer 9

I’m using Adobe Customization Wizard to make a transform file for Acrobat Writer. This works great but after deployment our users cannot print to PDF using the Adobe PDF Printer.

Application version: Acrobat Writer Standard 9 patched to the current version 9.4.4

Operating system: Windows XP SP3 (also tested and confirmed on Windows 7 x64)

Error Description

Doc file print to PDF (Word 2010)

Adobe PDF Settings file read error in

Adobe PDF printer failed to create the PDF file

Now printing to Adobe PDF printer
Now printing to Adobe PDF printer

 

Adobe PDF Settings file read error in - Details
Adobe PDF Settings file read error in – Details
Adobe PDF printer failed to create the PDF file
Adobe PDF printer failed to create the PDF file

Text file print to PDF

Txt  file print to Adobe PDF printer don’t gave me a PDF file as output. Only a logfile with the following content:

Adobe PDF Settings file read error in :
C:\Documents and Settings\All Users\Application Data\Adobe\Adobe PDF\Settings\Standard.joboptions

Create Adobe PDF
Create Adobe PDF
Adobe PDF settings file read error in Standard.joboptions
Adobe PDF settings file read error in Standard.joboptions

Possible Solutions

As I read on the Adobe forums I tried these  possible solutions, unfortunately all unsuccessful:

  • Clean up fonts
  • Disable option: Rely on system fonts only, do not use document fonts (Adobe PDF printer properties > Printing Preferences)
  • Change permissions and readonly attribute of the file Standard.joboptions (In the %AppData%\AllUsers-folder.
  • Adobe Acrobat Repair
  • User permissions: Admin rights

 

Solution

Regional settings where the cause of this problem. After changing the regional settings (set Decimal symbol to dot) we are able to print to PDF using the Adobe Acrobat PDF printer. Another option is to set the Format to your countries default, and keep the default settings untouched (don’t customize the Format). If your users want to keep the Decimal symbol comma (probably they want to keep it for Excel and other applications), that’s the best option imho.

Regional settings - change the Decimal symbol
Regional settings - change the Decimal symbol

Thanks to this forum post (and also thanks to my colleague Ali):

http://www.appdeploy.com/messageboards/tm.asp?m=38380&mpage=1&key=&#38380

9 thoughts on “Print to PDF issue in Adobe Acrobat Writer 9

  1. Gabriel

    Thank you very much.You were the only one who was able to help me resolve this problem, congratulations

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